JEWELS APPRAISAL
Privacy Policy Last updated: June 2026
Who We Are
Jewels Appraisal is an independent jewellery valuation practice operated by Amanda, trading as Jewels Appraisal,
based at D&S Workshop, 5 Hatton Garden, London EC1N 8AA.
We are registered with the Information Commissioner’s Office (ICO).
ICO Registration Number: ZC165508
For any privacy-related queries, please contact us at:
📧 Amanda@jewelsappraisal.com
What Data We Collect
When you use the contact form on our website, we collect:
• Your full name
• Your email address
• Your telephone number (if provided)
• The content of your message
• Which service you are enquiring about
We do not collect any sensitive personal data, financial information, or payment details through this website.
Why We Collect Your Data
We collect your personal data solely for the purpose of:
• Responding to your enquiry
• Arranging valuation appointments
• Providing you with quotes or information about our services
We do not use your data for marketing purposes without your explicit consent.
Legal Basis for Processing
Under UK GDPR, we process your personal data on the following legal bases:
• Legitimate interests — to respond to enquiries submitted through our contact form
• Contractual necessity — where data processing is required to fulfil a valuation instruction
• Legal obligation — where we are required to retain records for tax or legal purposes
How Long We Keep Your Data
• Enquiry data is retained for 12 months from the date of your initial contact
• Valuation records are retained for 7 years in accordance with HMRC requirements and professional standards
• You may request deletion of your data at any time, subject to any legal retention obligations
Who We Share Your Data With
We do not sell, rent, or share your personal data with third parties for marketing purposes.
Your data may be shared only in the following limited circumstances:
• With our email service provider, solely for the purpose of delivering correspondence
• Where required by law or a regulatory body
Your Rights
Under UK GDPR, you have the right to:
• Access the personal data we hold about you
• Correct any inaccurate data
• Request deletion of your data (the “right to be forgotten”)
• Object to processing of your data
• Withdraw consent at any time where consent is the legal basis for processing
To exercise any of these rights, please contact us at Amanda@jewelsappraisal.com. We will respond within 30 days.
Cookies
Our website may use basic cookies to ensure it functions correctly. We do not use tracking, advertising, or analytics cookies without your consent.
Third Party Links
Our website may contain links to third party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies independently.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We recommend checking this page periodically.
How to Complain
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
🌐 www.ico.org.uk
📞 0303 123 1113
Complaints Procedure Last updated: June 2026
Our Commitment
At Jewels Appraisal, we are committed to providing a professional, accurate, and impartial valuation service. We take all complaints seriously and aim to resolve any concerns promptly, fairly, and transparently.
We are bound by the professional standards of the Institute of Registered Valuers (IRV) and handle all complaints in accordance with their code of conduct.
What Counts as a Complaint
A complaint is any expression of dissatisfaction with:
• The quality or accuracy of a valuation report
• The conduct or behaviour of our valuer
• Our fees or invoicing
• How your personal data was handled
• Any aspect of the service you received
Step 1 — Contact Us Directly
In the first instance, please contact us directly so we have the opportunity to resolve your concern informally.
📧 Email: Amanda@jewelsappraisal.com
📞 Telephone: +44 745 3283054
📍 Address: Jewels Appraisal, D&S Workshop, 5 Hatton Garden, London EC1N 8AA
Please include:
• Your full name and contact details
• The date of your valuation
• A clear description of your concern
• Any supporting documents or correspondence
We will acknowledge your complaint within 3 business days and aim to provide a full response within 21 days.
Step 2 — Formal Written Complaint
If you are not satisfied with our initial response, you may escalate your complaint in writing to the same address or email above, clearly marked “Formal Complaint.”
We will:
• Acknowledge receipt within 3 business days
• Conduct a thorough review of your concerns
• Provide a full written response within 28 days
• Where appropriate, offer a remedy such as a revised report, fee reduction, or refund
Step 3 — Escalation to the IRV
If you remain dissatisfied after our formal response, you have the right to escalate your complaint to the Institute of Registered Valuers (IRV).
The IRV provides an independent complaints and disciplinary process for registered valuers.
🌐 Website: www.irv.org.uk
📧 Contact: 0121 237 1110
Step 4 — Alternative Dispute Resolution
If your complaint relates to a valuation used in legal proceedings, you may also seek independent legal advice or refer the matter to the appropriate court or tribunal.
For data protection complaints, you may contact the Information Commissioner’s Office (ICO):
🌐 www.ico.org.uk
📞 0303 123 1113
Record Keeping
We maintain a record of all complaints received and our responses. This helps us continuously improve our service. All records are handled in accordance with our [Privacy Policy] — link this to your privacy policy page.
Continuous Improvement
We view every complaint as an opportunity to improve. Feedback — positive or negative — is always welcome and helps us maintain the high standards our clients deserve.